Terms of Service

1. Agreement to Terms

By accessing or using the website of MASCA - Auditing & Management Consulting ("MASCA," "we," "our," or "us") or engaging our professional services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

2. Services Description

MASCA provides professional services including, but not limited to:

• Audit and assurance services (financial audits, internal audits, forensic audits, IFRS analysis)
• Business consultancy (company formation, feasibility studies, business valuations, due diligence, M&A advisory, ICV assessments)
• Tax consultancy (VAT services, corporate tax advisory, tax planning, transfer pricing)
• Accounting services (bookkeeping, financial reporting, payroll, CFO services)
• Corporate services (PRO services, business setup, license renewal)
• Advisory services (risk management, financial planning, business strategy)

The specific terms of each engagement will be set forth in separate engagement letters or service agreements.

3. Professional Standards

All services provided by MASCA are rendered in accordance with:

• UAE federal and local laws and regulations
• International Financial Reporting Standards (IFRS)
• International Standards on Auditing (ISA)
• Professional ethics and conduct guidelines for chartered accountants
• Applicable industry-specific regulations

4. Client Responsibilities

Clients engaging our services agree to:

• Provide accurate, complete, and timely information required for service delivery
• Grant necessary access to records, documents, and personnel
• Make timely decisions and provide approvals as requested
• Pay all fees and expenses as agreed in the engagement letter
• Comply with all applicable laws and regulations
• Maintain confidentiality of sensitive information shared by MASCA

5. Engagement and Fees

5.1 Engagement Letters

Each professional engagement will be governed by a separate engagement letter that outlines the scope of work, deliverables, timeline, fees, and other specific terms.

5.2 Fees and Payment

Fees for our services will be specified in the engagement letter and may be based on:

• Fixed fee arrangements
• Time-based billing (hourly or daily rates)
• Percentage of transaction value
• Retainer arrangements

Payment terms will be specified in each engagement letter. Late payments may be subject to interest charges as permitted by UAE law.

5.3 Additional Costs

Clients may be responsible for out-of-pocket expenses including travel, accommodation, government fees, and third-party costs incurred in providing services.

6. Confidentiality

MASCA maintains strict confidentiality standards:

• All client information is treated as confidential
• Information is used solely for providing professional services
• Disclosure is made only with client consent or as required by law
• Confidentiality obligations continue after engagement termination
• Staff are bound by professional confidentiality requirements

7. Intellectual Property

7.1 Our Property

All methodologies, templates, tools, reports, and deliverables created by MASCA remain our intellectual property unless otherwise agreed in writing.

7.2 Client Data

Clients retain ownership of their data and information provided to us. We use such information solely for providing agreed services.

7.3 Website Content

All content on our website, including text, graphics, logos, and images, is protected by copyright and other intellectual property laws.

8. Limitation of Liability

To the fullest extent permitted by UAE law:

• Our liability for any claim arising from our services is limited to the fees paid for the specific engagement
• We are not liable for indirect, consequential, or punitive damages
• We are not liable for losses arising from client's reliance on incomplete or inaccurate information provided by the client
• We are not liable for third-party actions or omissions
• Claims must be brought within one year of the alleged breach

9. Professional Independence

MASCA maintains professional independence as required by auditing and accounting standards. We may decline engagements or terminate existing engagements if independence requirements cannot be met.

10. Termination

10.1 By Client

Clients may terminate an engagement by providing written notice. Clients remain responsible for fees for work performed up to the termination date.

10.2 By MASCA

We may terminate an engagement if:

• Client fails to provide required information or cooperation
• Client fails to make timely fee payments
• Professional independence is compromised
• Continuation would violate professional standards or laws
• Client engages in fraudulent or illegal activities

11. Dispute Resolution

11.1 Negotiation

Parties agree to first attempt to resolve disputes through good-faith negotiation.

11.2 Mediation

If negotiation fails, parties agree to attempt mediation before pursuing litigation.

11.3 Arbitration and Litigation

Unresolved disputes shall be subject to arbitration or litigation in Dubai, UAE, in accordance with UAE laws.

12. Indemnification

Clients agree to indemnify and hold MASCA harmless from claims, losses, or damages arising from:

• Inaccurate or incomplete information provided by the client
• Client's violation of laws or regulations
• Client's failure to follow our professional advice
• Third-party claims related to client's business operations

13. Data Protection

Our collection, use, and protection of personal data is governed by our Privacy Policy. By using our services, you consent to such processing in accordance with the Privacy Policy.

14. Website Use

14.1 Permitted Use

You may use our website for lawful purposes to learn about our services and contact us for professional assistance.

14.2 Prohibited Activities

You may not:

• Use our website for illegal purposes
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Scrape or extract data systematically
• Impersonate MASCA or its representatives
• Interfere with website functionality

15. Disclaimer of Warranties

Our website and general information are provided "as is" without warranties of any kind. We do not warrant that:

• The website will be uninterrupted or error-free
• Information on the website is complete, accurate, or current
• The website is free from viruses or harmful components

General information on our website should not be considered professional advice. Specific advice requires a formal engagement.

16. Third-Party Links

Our website may contain links to third-party websites. We do not endorse or assume responsibility for third-party content, products, or services.

17. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, strikes, government actions, or technical failures.

18. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our website or services constitutes acceptance of modified Terms.

19. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with any engagement letters and the Privacy Policy, constitute the entire agreement between you and MASCA regarding use of our website and services.

21. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. The courts of Dubai, UAE shall have exclusive jurisdiction over any disputes arising from these Terms.

22. Contact Information

For questions about these Terms or our services, please contact us:

• MASCA - Auditing & Management Consulting
• Address: Office 1204, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates
• Phone: +971 4 387 8200
• Mobile: +971 50 555 1234
• Email: info@masca.ae
• Business Hours: Sunday - Thursday, 9:00 AM - 6:00 PM

23. Acceptance of Terms

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.